Packaging and Handling:
We aim to get orders shipped out the same day, however this cannot be guaranteed. All orders are packaged and shipped within 1 business day of order being placed. We use USPS's Priority Mail and First-Class Mail for all orders.
First-Class Mail: (Only allows up to 13oz. and bubble mailer envelope is used for shipping)
- USPS states "Delivery in 2 to 5 business days" but we are seeing 1 to 3 business days.
- Does not include insurance. If you want your shipment and packages insured please choose "Priority Mail" as this includes up to $100 in coverage.
- USPS states "Delivery in 1 to 3 business days"
- Includes an ice pack with our items that can be affected by the heat, to prevent, but not guarantee, damage to product
- Insurance included up to $100 (if you want additional insurance please ask us in notes section)
- Usually ships in a cardboard box and packing material, unless otherwise requested by customer or deemed necessary by CÜR
Avoiding Melted or Frozen Products:
We do not accept returns or provide refunds for products affected by environmental factors.
We are always facing changing weather across the world. So we have taken precautions to During the warmer temperatures you may see melted products, depending the shipping and handling of the product after it leaves our hands. We are taking extra precautions to mitigate products being affected by our weather and environment, but cannot guarantee that melting or freezing will not occur during shipping.
Way to help mitigate your products from being affected by weather or other natural causes
- Choose Priority Mail, and we will include an ice pack that will help prevent melting during shipment.
- Track your delivery and be available when it arrives, so the package does not sit in the heat or cold any longer than it has to be.
- Bring the box inside and let the package adjust to a low room temperature before opening it
- We prefer you order gummies on Mondays or Tuesdays during the warmer temperatures so the packages are not stuck on a shipping truck over the weekend.
We encourage CÜR customers to replenish their products when they are at half volume remaining. This will help ensure that you have products at all times without delays. We are currently shipping to all 50 states, unless otherwise stated by your state, town, city, etc. Unfortunately, we do not ship internationally… yet!
We will provide tracking information upon completion of order. If you do not receive this, please contact email@example.com. Our Customer Service team will be able to provide this information.